Frequently asked questions
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Getting started
Is there a free trial?+
Yes — 14 days, full access, no credit card required.
How long does setup take?+
Most teams are sending within 15 minutes. SMTP connect and DNS records can be done via guided onboarding.
Sending
Can I bring my own SMTP?+
Yes. Add unlimited SMTP servers on Business and above with per-server daily caps and automatic rotation.
Do you support cold email sequences?+
Yes — multi-step cadences with rotating subject lines, A/B variants, and reply detection.
Can I schedule campaigns?+
Yes — schedule for any timezone, throttle by hour, and pause anytime.
Deliverability
How do you handle inboxing?+
AI spam-score pre-flight, DKIM/SPF assist, List-Unsubscribe headers, auto-suppression, and per-IP warmup.
Do you offer dedicated IPs?+
Yes — included on Enterprise and available as an add-on on Business.
Analytics
What tracking is available?+
Per-recipient opens, clicks, bounces, unsubscribes, and replies — exportable as CSV or via webhooks.
Developer
Do you have an API?+
Yes — a full REST API for sending, contacts, events, and reporting on every paid plan.
Billing
Can I change plans anytime?+
Yes — upgrade or downgrade at any time. Changes prorate automatically.
What payment methods do you accept?+
All major credit cards. Enterprise customers can pay by invoice.
Security
Are you GDPR compliant?+
Yes — and CAN-SPAM compliant, with DPA and SCCs available on request.
